Return & Refund Policy — Marzy & Wells

Thank you for shopping with Marzy & Wells. We take pride in providing quality books and products. Please review our Return & Refund Policy before making a purchase.

Returns

We want you to be happy with your purchase. Because different product types have different handling requirements, return eligibility depends on whether the item is a book/printed material or a non-book product.

Books & Printed Materials

Books and printed materials can't be resold once opened or used, so all returns depend on the item being in original, unused condition — regardless of the reason for the return.

What qualifies for a return:

Within 30 days of delivery, you may return a book if:

• It is in original, unused condition — free from usage, writing, highlighting, folded pages, tears, stains, or other signs of use.
• All original packaging, inserts, and complimentary items are included.
• It is not damaged due to misuse, normal wear, or improper handling.

This applies whether the return is due to change of mind, an accidental purchase, dissatisfaction with the content, an order placed in error, or a gift you would like to send back — as long as the book itself is unused and meets the conditions above.

What does not qualify for a return:

• Books that have been read, written in, marked with any writing material, folded, or otherwise show signs of use
• Shipping delays caused by carriers (not eligible for return on that basis alone)
• Minor variations in print, color, or packaging

Non-Book Items

Non-book products (e.g., merchandise, stationery, accessories, and other add-on items) may also be returned, subject to the following conditions.

What qualifies for a return:

Within 30 days of delivery, you may return a non-book item if:

• It is unused, unworn, and in its original condition.
• All original packaging, tags, labels, accessories, and complimentary items are included.
• It is not damaged due to misuse, normal wear, or improper handling.
• It is not a category listed as non-returnable below.

What does not qualify for a return:

• Items that have been used, worn, assembled, or altered in any way
• Perishable, personalized, or custom-made items
• Items marked as final sale at the time of purchase
• Opened items where hygiene or safety seals have been broken (e.g., cosmetics, food-adjacent items, if applicable)
• Shipping delays caused by carriers (not eligible for return on that basis alone)
• Minor variations in color, print, or packaging
• Products purchased as add-ons

Return Shipping Costs

Customers are responsible for all return shipping costs, duties, taxes, and related fees, except when the item is damaged or incorrect as a result of our error (e.g., wrong book or product shipped).

Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund goes to your original payment method. Original shipping charges (if any) are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item — whether a book or a non-book product — please contact us within 7 days of delivery.

To process your request, please provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or incorrect item

Upon review, Marzy & Wells may provide a replacement, store credit, or refund at our discretion.

Refunds

Refunds are only issued for:

• Qualifying returns (books or non-book items)
• Orders that cannot be fulfilled

If approved, refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.

Exchanges

We only replace items — books or non-book products — that are damaged, defective, or incorrectly shipped as a result of our error.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not entered processing, production, or shipment.

Once an order has been processed or shipped, it cannot be canceled.

Lost Packages

If tracking shows that a package has been delivered, Marzy & Wells is not responsible for lost or stolen packages. Customers should contact the shipping carrier directly regarding delivery issues.